Returns & Exchanges
At Petz Park, we want you and your furry friends to be completely satisfied with your purchase. If a product isn't the right fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original, unopened packaging, ensuring all labels and protective seals remain intact.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing